Right of Withdrawal
Consumers have the following right of withdrawal:
Instructions on withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (PPE Stores GmbH, Sudetenstr. 7, 87600 Kaufbeuren, Tel.: +49 (0)8341 96793-70, Fax: +49 (0)8341 96793-99, E-Mail: firstname.lastname@example.org) of your decision to withdraw from this contract by an unequivocal statement (e. g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal from, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods if the destination country is outside of Germany.
You are only required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality
The right of withdrawal does not apply, inter alia, for following contracts:
- Contracts for the supply of goods which are not prefabricated and for their production of an individual choice or decision by the consumer is required or which are clearly tailored to the personal needs of the consumer.
The right of withdrawal shall expire prematurely, inter alia, for following contracts:
- for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Enclosure: Model right of withdrawal template
Right of withdrawal template
(If you would like to cancel the order, please fill out this form and send it back to us.)
An PPE Stores GmbH, Sudetenstr. 7, 87600 Kaufbeuren, Tel.: +49 (0)8341 96793-70, Fax: +49 (0)8341 96793-99, E-Mail: email@example.com:
– I / we hereby cancel my / our ( * ) contract of purchase for the following products ( * ) / provision of the following services ( * )
– Ordered on ( * ) / received on ( * )
– Recipient’s name
– Recipient’s address
– Recipient’s signature (only with message on paper)
(*) Delete as appropriate.